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Terms & Conditions

Delta Medical Equipment – Terms & Conditions

Effective Date: May 19, 2026
Business Name: Delta Medical Equipment

1. Introduction

Welcome to Delta Medical Equipment. By communicating with us, purchasing products, using our services, or interacting with our phone, SMS, and online systems, you agree to the following Terms & Conditions.

These Terms & Conditions apply to all customers, patients, caregivers, representatives, and visitors interacting with Delta Medical Equipment.

2. Consent to Communications

By providing your phone number and/or email address to Delta Medical Equipment, you consent to receive communications from us, including:

  • Appointment reminders
  • Order updates
  • Delivery notifications
  • Billing notifications
  • Customer service communications
  • Account-related information
  • Medical equipment support communications
  • SMS/text messages
  • Phone calls
  • Voicemail messages
  • Emails

Communications may be sent using automated technology through RingCentral or similar communication platforms.

Message frequency may vary depending on your services and account activity.

Standard message and data rates may apply.

3. SMS/Text Messaging Terms

By opting into SMS communications from Delta Medical Equipment:

  • You confirm that you are the authorized user of the mobile number provided.
  • You consent to receive text messages related to your account, services, orders, and support.
  • Consent to receive text messages is not a condition of purchase.

You may opt out of SMS communications at any time by replying:

STOP – to unsubscribe from text messages
HELP – for assistance

After opting out, you may receive a final confirmation message.

4. Privacy & HIPAA

Delta Medical Equipment values your privacy and is committed to protecting your information.

We may collect personal information including:

  • Name
  • Address
  • Phone number
  • Email address
  • Insurance information
  • Physician information
  • Medical documentation related to equipment orders

Information is used only for legitimate business purposes including:

  • Processing orders
  • Insurance verification
  • Customer support
  • Delivery coordination
  • Compliance with applicable healthcare laws

We do not sell customer information to third parties.

All protected health information (PHI) is handled in accordance with applicable HIPAA regulations.

5. Orders & Equipment

All equipment orders are subject to:

  • Eligibility verification
  • Insurance approval when applicable
  • Product availability
  • Physician documentation requirements

Delta Medical Equipment reserves the right to refuse or cancel orders when required documentation or eligibility criteria are not met.

Customers are responsible for:

  • Providing accurate information
  • Reviewing equipment upon delivery
  • Using equipment according to manufacturer instructions
  • Reporting issues promptly

6. Billing & Insurance

Customers are responsible for:

  • Any copayments
  • Deductibles
  • Coinsurance amounts
  • Non-covered items
  • Balances not paid by insurance

Insurance coverage does not guarantee payment.

If insurance denies a claim, the customer may be financially responsible for the balance unless prohibited by law or contractual agreement.

7. Returns & Exchanges

Due to healthcare and hygiene regulations, some items may not be eligible for return or exchange.

Returns and exchanges may require:

  • Original packaging
  • Proof of purchase
  • Compliance with manufacturer and healthcare guidelines

Custom orders and certain medical supplies may be non-refundable.

8. Limitation of Liability

Delta Medical Equipment is not liable for:

  • Delays caused by suppliers, manufacturers, shipping carriers, or insurance providers
  • Improper use of equipment
  • Damages resulting from failure to follow instructions
  • Service interruptions involving third-party communication systems including RingCentral

To the fullest extent permitted by law, liability shall be limited to the amount paid for the applicable product or service.

9. Intellectual Property

All business names, logos, materials, forms, and content provided by Delta Medical Equipment remain the property of Delta Medical Equipment unless otherwise stated.

10. Changes to Terms

Delta Medical Equipment reserves the right to update or modify these Terms & Conditions at any time.

Updated versions may be posted on our website or provided upon request.

Continued use of our services after changes constitutes acceptance of the updated Terms.

11. Contact Information

Delta Medical Equipment
Phone: 313-395-2860
Fax: 313-395-2861

Email: info@deltadme.com

Address: 13530 Michigan Ave, Suite 270 (2nd Floor), Dearborn, MI 48126

We are located inside the Advanced Medical Center Building. Please park in the parking lot located behind the building.

If you are handicapped, disabled, or have difficulty walking, please feel free to call us, and one of our representatives will come to your vehicle to assist you.

For any questions regarding these Terms & Conditions, please contact us directly.

12. Acknowledgment

By using our services, communicating with Delta Medical Equipment, or opting into SMS/email communications, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.